How do I return an item?
We hope you will be pleased with your purchase. You are entitled to return ordered goods within 30 days of receipt if you change your mind. The returned goods must be unopened and unused and in the same condition as when dispatched by Yepko.net.
If you wish to return goods under these circumstances you must contact us at firstname.lastname@example.org to say which item you wish to return, provide your name, order number and reason. Once we issue RMA number, only then you can send us product back for refund or replacement.
When returning goods we recommend that you obtain proof of postage. The return postage cost will NOT be refunded, unless product is faulty. Items wishing to be returned must be in new condition with all manuals, accessories and all other items in its original packaging and fully intact. A return of any kind will not be granted once the item has been assembled or modified in any way. All returning merchandise must be received and inspected by our certified technicians before we will be able to process and/or ship out any replacements or process refunds if such is warranted.
Yepko reserves the right to return merchandise back to the customer and/or refuse returns and deny refund(s) or replacement(s) if in the opinion of our certified technicians that the returned item is deemed used, crashed, abused, mishandled, or modified in any way or has been damaged by dust, dirt, water, sand or other contaminants.
No items will be replaced or refunded without first receiving the goods back. If goods are returned with fault, they will be sent back to the supplier or inspected in store. We will wait for the suppliers decision regarding the item before replacing or refunding the goods. If the supplier or our staff decides the item has been damaged by the customer, no refund or replacement will be given.
It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please email to us immediately. Save all packaging material and paperwork and do not throw anything away! On some occasions the couriers may ask to see any damaged packaging.
If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.
Incorrectly sent items
If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as new condition.
It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence does happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you without the incorrectly sent item being returned to us. This is to protect ourselves and our customers from prices increases.
We will refund in accordance with the returns policy shown above. We will not issue refunds once the packaging has been opened and spoiled, unless they are faulty. We will not accept back items that are not in as new condition.
Returned items could require up to 10 business days to process. This process starts the business day after the day we receive the package. We ask that you please be patient with us during this processing time and our returns department will contact you once they have finished processing your returned item(s).